DTC cell phones will soon be a thing of the past.
DTC Chief Executive Officer Christopher Townson said in a recent letter to customers that Advantage Cellular Systems, DTC’s wireless division, will discontinue operations as of January 31, 2017. DTC’s fixed wireless service, landline voice service, broadband internet service, DTC TV service, DTC’s First Choice Security and other services provided by DTC Communications will not be affected.
“The decision to cease operating the network is based on the high cost to provide wireless service to our area,” the letter reads. “For years, DTC Wireless has provided quality wireless services to an area in Middle Tennessee that larger network carriers refused to serve. In recent years, the local wireless market has changed significantly, including the reduction of roaming partners and a lower number of customers subscribing to DTC Wireless Services.”
Townson wrote that DTC Wireless customers should seek new carriers.
“We have greatly valued you as a customer and regret that we cannot continue to serve you in this capacity,” the letter read. “However, there are several local options for replacement service. Carriers like Verizon, AT&T, T-Mobile, Straight Talk Wireless and other providers all offer some level of wireless services in the DTC area. You may port your number to another provider until January 31, 2017, but not after. It is necessary for you to switch to another carrier prior to January 31, 2017. If you have not transitioned your wireless service to another service provider by December 15, 2016, one of our customer service representatives will contact you to assist you with the transition to another provider.”
If you have any questions, call (800) 772-8645.